When I run Trojan Remover's installation (or Update) program the installation screen appears, and then disappears. I cannot install/update the program.
Some malware programs deliberately try to prevent the installation of anti-malware programs. If, when trying to install Trojan Remover, you see the installation screen completely disappear whilst you are installing the program, this is probably being caused by the malware program shutting down our installer. The work-around for this is to run a "silent" install. Ensure that you have saved the trsetup.exe (or trjnnn.exe, where nnn is the version number, if you are trying to run the Program Update) file to a directory on your PC. Click START > Run. In the box that comes up, type in:
"<path to file>\trsetup.exe" /silent
("<path to file>\trjnnn.exe" /silent if installing the Program Update)
and press the ENTER key. Replace <path to file> with the actual path to where you saved the downloaded setup file. Make sure that the path and filename are surrounded by quotes, as shown in the examples above. For example, if you have saved the setup file to C:\My Downloads, then the command would look like this:
"C:\My Downloads\trsetup.exe" /silent (there is a space before the /silent).
This will install Trojan Remover to the default directory, i.e. C:\Program Files\Trojan Remover. You will see a progress window as the installation proceeds.
You may need to try this a couple of times - the installation is fast, but it needs to be faster than the malware trying to stop it.. You will know when the install has succeeded when Trojan Remover's icon appears on the desktop.
If you still cannot install Trojan Remover using this method, then you should try to install the program in SAFE mode.
Why do I get an error message about a missing file when I try to uninstall Trojan Remover?
The usual reason for errors when uninstalling Trojan Remover is that one or more components have been manually removed. The fix is to download and install a new FULL copy of the program. Once installed go to START | All Programs | Trojan Remover | Uninstall Trojan Remover (in Windows Vista, go to Start | Control Panel | Programs | Uninstall a Program - select Trojan Remover then click on the Uninstall button near the top of the window).
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